Return & Exchange Policy for Purdyfashions
At Purdyfashions, we want you to be completely satisfied with your purchase. Please review our Return & Exchange Policy below to understand our procedures for returns and exchanges.
Return Policy
1. Eligibility for Returns
•Returns are accepted within 30 days of the delivery date.
•Items must be unworn, unused, unwashed, and in their original packaging with all tags and labels attached.
•Non-Returnable Items: Items marked as final sale, clearance, or customized products cannot be returned.
2. Return Process
•To initiate a return, please contact our customer support at [email protected] with your order number and reason for the return.
•Once approved, you will receive instructions for return shipping.
•Return Shipping Costs: Customers are responsible for return shipping costs unless the item was incorrect or defective upon delivery.
3. Refunds
•Refunds are processed within 5-7 business days after receiving the returned item.
•Refunds will be issued to the original payment method, excluding any shipping fees.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are accepted within 30 days of delivery for the same item in a different size or color, subject to availability.
2. Exchange Process
•To request an exchange, email [email protected] with your order number and the details of the desired size or color.
•If the requested item is available, we will reserve it and provide instructions for sending back the original item.
•Exchange Shipping Costs: Customers are responsible for exchange shipping unless the item was incorrect or defective upon delivery.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us at [email protected] within 7 days of receiving the item. Include your order number and a photo of the item. We will provide a prepaid return label and arrange for a replacement or refund.
Important Notes
•Return Shipping Responsibility: Customers are responsible for return shipping fees unless due to an error on our part.
•Processing Time: Allow up to 10 business days for returns or exchanges to be fully processed after we receive your item.
•Refund Method: Refunds will be credited to the original payment method.
Contact Information
For any questions about our Return & Exchange Policy, please contact us:
Purdyfashions
6209 Harding Ave, Sciotoville, OH 45662, USA
Phone: +1 (404) 710-0454
Email: [email protected]
We are dedicated to making your shopping experience positive and accommodating your return and exchange needs with ease. Thank you for shopping with Purdyfashions!